Farmer research on usage and experience with AgriTech solutions platform and services
Objective
- An investor wanted to conduct research on an AgriTech company providing end-to-end solutions and services to the farming community in India
- Client wanted to understand profile of farmers the AgriTech company caters to
- Client also wanted to understand decision making criteria for selection of online AgriTech platform, value proposition of the AgriTech company, usage trends and NPS
Methodology
- Conducted farmer survey (N = 1,000) to understand farmer profile, decision making criteria, usage trends and NPS
- Conducted in-depth interviews (N = 40) to understand farmer behavior & their satisfaction levels
- Created a dynamic excel model and survey data book to depict the trends in customer profile
- Benchmarked farmer experience & usage, decision making criteria, and feedback on inputs and output
Impact / Outcome
- Successfully provided client with an understanding of target farmer profile, selection criteria, usage trends, experience and NPS, and therefore acceptance level of the value proposition