Vendor Selection


  • What is the checklist for evaluation of vendor for the required product / service? 
  • Which vendors are operating in the target market? 
  • How does cost of products / services provided by shortlisted vendors stack against each other? 
  • How reliable is the supply from the shortlisted vendors? 
  • What is the quality level of products / services provided by the vendors?
  • What measures does the vendor take to prioritize and improve end customer responsiveness? 
  • How stable is vendor’s supply chain to ensure uninterrupted supply?
  • How does the vendor comply with safety regulations and other legal norms? 
  • What is the reputation of the vendor in the market?
  • How does the vendor differentiate its operation from its competitors?
  • What operational bottlenecks can be anticipated while partnering with the vendor? 

Relevant Case Studies

  • Due Diligence of a B2B medical supplier to understand their procurement practices and potential across different product categories
  • Identify vendors for a large hospital chain for procurement of hospital supplies
  • Merchant behavior study for a store discovery platform
  • Mapping vendor onboarding process and parameterizing the vendor selection process for a dye manufacturer
  • Framework for vendor selection for HR services in consumer goods company
  • Supply side benchmarking and evaluation of 3PL logistics partners
  • Mapping the vendor onboarding process and parameterizing the vendor selection process
  • Understand impact on key business parameters for hotel owners working with hospitality platform
  • Understanding the procurement practices of used car suppliers and accordingly select vendor for used cars
  • Vendor selection for a B2B medical supplier by understanding the procurement practices

Due Diligence of a B2B medical supplier to understand their procurement practices and potential across different product categories

Due Diligence of a B2B medical supplier to understand their procurement practices and potential across different product categories

Objective

  • Client wanted to understand the procurement practices of customer segments and penetration potential of the supplier in different product categories within medical supplies

Methodology

  • 75+ IDIs with different customers of the company
  • Secondary research for validation of spend numbers
  • Assessment of spend by different types of product categories
  • Identified value proposition and challenges for B2B player to address different customer segment

Impact / Outcome

  • Identified price and reach in smaller cities (T2/T3) as the most important value proposition of the company
  • Focus on improving delivery timelines and responsiveness of supply chain
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Identify vendors for a large hospital chain for procurement of hospital supplies

Identify vendors for a large hospital chain for procurement of hospital supplies

Objective

  • A large multi-specialty hospital chain based out in South India wanted to identify and evaluate vendors for procurement of hospital supplies

Methodology

  • Understand the list of hospital supplies that are procured across departments and map it with available vendors in South India
  • Created a list of 20+ vendors who provides the required supplies and build RFP for the vendors
  • Conduct 30+ discussions with 20+ vendors to understand their proposal, product demonstration, lead time, purchase conditions, pricing, etc.
  • Shortlist 4 vendors for the hospital chain based on vendor supply potential, product quality audits, lead time, price, etc.

Impact / Outcome

  • Successfully provided client with four shortlisted vendors that they can further discuss with and finalize a vendor
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Merchant behavior study for a store discovery platform

Merchant behavior study for a store discovery platform

Objective

  • A store discovery platform wanted to understand the profile of merchants, various mediums of advertising, discovery, selling & branding used by merchants, merchant’s overall experience with its services, NPS & its drivers, key criteria for advertising on its portal, merchant’s expectations & barriers of adoption

Methodology

  • Conducted merchant survey and in-depth interviews of across multiple cities (mix of metro and tier 1 cities) for different merchant categories 
  • Conducted multiple visits to the market for merchant interviews across different product categories 
  • Benchmarked merchant’s feedback for client services against its direct competitors along with alternative methods of sales, discovery and advertising used by them

Impact / Outcome

  • Client was able to understand the merchant’s unmet needs & design their offering accordingly along with identifying the drivers of adoption, NPS & drivers of promotion and detraction for the merchants enrolled with its services
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Mapping vendor onboarding process and parameterizing the vendor selection process for a dye manufacturer

Mapping vendor onboarding process and parameterizing the vendor selection process for a dye manufacturer

Objective

  • A mid-sized dye manufacturer wanted to streamline its vendor onboarding process and wanted to parameterize vendor selection for key raw materials.  

Methodology

  • Conducted in-depth interviews with company stakeholders in the purchase and manufacturing functions (N = 10) to understand current vendor onboarding process and key requirements 
  • Conducted in-depth discussions with current vendor base (N = 45) to understand feedback on the current onboarding process, challenges, and key improvement areas 
  • Conducted interviews with key competitors (N = 7) to understand benchmark onboarding processes and understand best practices  

Impact / Outcome

  • Client reformulated the vendor onboarding process reducing number of touchpoints for the vendor and complexity of the overall process 
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Framework for vendor selection for HR services in consumer goods company

Framework for vendor selection for HR services in consumer goods company

Objective

  • A multinational consumer goods company wanted to onboard a vendor for delivering assessments for skill evaluation for current and potential employees 

Methodology

  • Conducted market scan and shortlisted 5 assessment solution providers with capabilities and past experience in the consumer goods space  
  • Drafted metrics for assessing service providers capabilities and fitment for client’s needs 
  • Scored shortlisted service providers on metrics and identified 3 winners  
  • Conducted N = 15 interviews with senior management and delivery teams of service providers to qualitatively adjudge capability required for the client  
  • Drafted RFP (Request For Proposal) in standard template and solicited proposals 
  • Scored proposals on financial, quality, reliability and service parameters to identify best service provider for client’s needs 

Impact / Outcome

  • 5-year contract signed with the chosen service provider 
  • Client received framework for vendor evaluation capable of being used universally  
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Supply side benchmarking and evaluation of 3PL logistics partners

Supply side benchmarking and evaluation of 3PL logistics partners

Objective

  • A leading Indian logistics player wanted to develop an analytical model for partner performance evaluation and benchmarking 

Methodology

  • Gained extensive understanding of the various verticals client caters to  
  • Conducted 40 partner interviews across 5 cities to understand the nuances of last mile logistics 
  • Identified and shortlisted around 40 - 50 transactional parameters which were used to predict the behavior of the partners dealers through a dynamic excel model  
  • Composite score for each delivery partner was generated by providing weightage to each parameter and combining the relative score for each sub-parameter through classification and grading based on percentile of the partners 

Impact / Outcome

  • Client received a scoring mechanism, incorporating a dynamic excel model based on 40-50 transactional parameters, to generate partner-wise composite score
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Mapping the vendor onboarding process and parameterizing the vendor selection process

Mapping the vendor onboarding process and parameterizing the vendor selection process

Objective

  • A mid-sized machinery tools manufacturer wanted to stream-line its vendor on-boarding process and wanted to parameterize the vendor selection for each raw material. Client also wanted to create a dashboard for the same.  

Methodology

  • Conducted in-depth interview with multiple stakeholders (N=10) and in-depth interview the current vendor base (N=30) to understand the current vendor onboarding process 
  • Conducted interviews with industry experts (N=5) to understand the best practices for onboarding vendors  
  • Created dashboard for mapping vendor onboarding process helping visualize step by step progress for vendor onboarding 

Impact / Outcome

  • Client revamped the vendor onboarding process and streamlined the onboarding process reducing the number of touchpoints required for vendor.
Let's talk

Understand impact on key business parameters for hotel owners working with hospitality platform

Understand impact on key business parameters for hotel owners working with hospitality platform

Objective

  • An investment firm was looking to understand the value created by key travel aggregator platforms for their hotel partners, and how they are perceived by these partners 

Methodology

  • Conducted qualitative discussions (N = 40) with hotel owners and managers who have partnered with leading budget hotel aggregators, across metro and non-metro cities 
  • Captured detailed insights on occupancy rates, customer mix, channel mix, impact on utilization and room rent 
  • Understood the delight factors, pain points due to association, NPS and stickiness of hotel partners  

Impact / Output

  • Client was able to get in-depth understanding on impact of aggregator platforms on hotel partners and their willingness to continue the partnership
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Understanding the procurement practices of used car suppliers and accordingly select vendor for used cars

Understanding the procurement practices of used car suppliers and accordingly select vendor for used cars

Objective

  • Client wanted to understand the procurement practices of the suppliers of different product categories and their channels of operations

Methodology

  • Conducted primary discussions (N = 60) with the employees and the customers of the company to understand the procurement practices
  • Analysed the player’s practices based on the customer perception of the brand and the pain points the employees face while dealing with the suppliers

Impact / Outcome

  • Helped client select the vendor through deep analysis and through studying their operations, brand perception and pain points of employees as well as customers
Let's talk

Vendor selection for a B2B medical supplier by understanding the procurement practices

Vendor selection for a B2B medical supplier by understanding the procurement practices

Objective

  • Client wanted to understand the procurement practices of the suppliers of different product categories  

Methodology

  • Conducted primary discussions (N = 90) with the employees and the customers of the company to understand the procurement practices  
  • Did secondary research to validate the findings  
  • Shortlisted the vendor basis the criteria finalized with the client as well as basis the research findings 

Impact / Outcome 

  • Helped client select the vendor  
Let's talk

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